Inmate Visitation

Video Visitation

The Henderson County Detention Center does not offer on-site visitation for family and friends. All family and friend visits are conducted remotely through the NCIC video visitation system using a cell phone, tablet, or computer.

Getting Started

Before scheduling a visit, visitors must:

1. Visit www.NCIC.com and create an account.
2. Upload a current face photo.
3. Upload a valid government-issued ID or driver's license.
4. Wait for the account to be reviewed and approved.

Visitors must complete the registration and approval process before they can schedule a visit.

Remote Visitation

• Cost: $0.30 per minute
• Location: Off-site/remote
• Device: Cell phone, tablet, or computer
• Scheduling: All visits must be scheduled through NCIC.
• Visitors are responsible for having a compatible device and reliable internet connection.

Children under the age of 16 do not have to be on the inmate's approved visitation list; however, they must participate in the visit with an approved adult.

Visitation Rules

Visitors are expected to conduct themselves in a courteous and respectful manner and must follow all visitation rules and staff directions.

The following are prohibited during video visitation and may result in the immediate termination of the visit and/or suspension or termination of visitation privileges:

• Vulgar or inappropriate language
• Disrespectful or disruptive behavior
• Inappropriate comments or conduct
• Displaying or sharing nude, erotic, or otherwise inappropriate photographs or videos
• Displaying, showing, or presenting electronic devices to the camera for the purpose of displaying content or information
• The use, possession, display, or consumption of illegal drugs or controlled substances
• Any other activity that violates facility rules or applicable laws

Visitors are responsible for all individuals and activities visible or audible during their video visit. Visitors should ensure that no prohibited items, activities, or individuals are present within the camera's view.

Serious or repeated violations may be referred to the Jail Administrator for review and a final determination regarding future visitation privileges. Violations involving suspected illegal activity may also be referred to law enforcement.

Attorney Visits

Attorney visits are conducted separately in accordance with facility policies and applicable requirements.

Questions or Technical Assistance

For questions or technical issues related to the NCIC visitation system, contact NCIC at:

NCIC Customer Service: (800) 943-2189

Visitors should contact NCIC directly for assistance with account creation, scheduling, or technical issues.

Clergy Visits

Due to ongoing jail business and daily facility operations, members of the clergy must call at least 24 hours in advance to request and schedule an approved visitation time.